Aleksei Lutkov
E-mail: aleksei.lutkov@gmail.com
Phone: +372 58586410
Links: LinkedIn
Location: Tallinn, Estonia
Date of birth: 04.09.1996
Profile
Experienced Software Engineer with more than four years of experience and a demonstrated history of working in the Information Technology and Services industry. Proficient in Software Development in Python programming language and Continuous Integration and Delivery.
Work experience
Relax Gaming Ltd
Jan 2025 — Present
Team Lead Platform Operations
• Plan, organize, direct, control and evaluate the work of the Relax Gaming Platform Operations team
• Develop and implement policies and procedures for the effective work of the Relax Gaming Platform Operations team
• Assemble and manage the Relax Gaming Platform team to perform Platform Operations routine tasks (configuration changes, casino integrations, game deployments)
• Recruit and supervise Software Engineers and oversee their professional development and training in the Relax Gaming Platform Operations team
• Participate in the Relax Gaming Platform Operations team's general tasks and activities
• Develop and implement policies and procedures for the effective work of the Relax Gaming Platform Operations team
• Assemble and manage the Relax Gaming Platform team to perform Platform Operations routine tasks (configuration changes, casino integrations, game deployments)
• Recruit and supervise Software Engineers and oversee their professional development and training in the Relax Gaming Platform Operations team
• Participate in the Relax Gaming Platform Operations team's general tasks and activities
Relax Gaming Ltd
Apr 2021 — Jan 2025
Software Engineer
• Research, evaluate and synthesize technical information to design, develop and test software
• Plan, design and coordinate software development, integration, deployment and operation
• Troubleshoot and resolve software development, integration, deployment and operation issues
• Configure and manage CI/CD pipelines and automations
• Perform Platform Operations routine tasks (configuration changes, casino integrations, game deployments)
• Curate, consult and test Platform-to-Platform integrations
• Troubleshoot and resolve complex issues of Relax Gaming group's partners
• Advise and assist junior developers and engineers
• Plan, design and coordinate software development, integration, deployment and operation
• Troubleshoot and resolve software development, integration, deployment and operation issues
• Configure and manage CI/CD pipelines and automations
• Perform Platform Operations routine tasks (configuration changes, casino integrations, game deployments)
• Curate, consult and test Platform-to-Platform integrations
• Troubleshoot and resolve complex issues of Relax Gaming group's partners
• Advise and assist junior developers and engineers
Relax Gaming Ltd
Feb 2021 — Apr 2021
Head of Partner Support Engineering
• Manage and lead the Partner Support Engineering team
• Maintain 24/7 Network Operations Centre
• Participate in the team's general tasks and activities
• Develop and improve support processes, documentation, and training materials
• Handle new team members' mentoring and onboarding
• Conduct team members' training and regular assessments
• Maintain 24/7 Network Operations Centre
• Participate in the team's general tasks and activities
• Develop and improve support processes, documentation, and training materials
• Handle new team members' mentoring and onboarding
• Conduct team members' training and regular assessments
Relax Gaming Ltd
Sep 2020 — Feb 2021
Partner Support Engineer
• Troubleshoot and resolve issues of Relax Gaming group's partners
• Work with internal tools for managing and configuring the Relax Gaming platform
• Ensure liaison between internal teams and external partners
• Participate in Network Operations Centre routine tasks
• Participate in continuous development and improvement of support processes
• Work with internal tools for managing and configuring the Relax Gaming platform
• Ensure liaison between internal teams and external partners
• Participate in Network Operations Centre routine tasks
• Participate in continuous development and improvement of support processes
Transcom Eesti OÜ
Jan 2020 — Jul 2020
Senior Customer Service Representative
• Deliver in-depth customer service for Personal Computers & Smart Devices
• Provide advanced technical support with complex issues
• Collaborate with various departments and third-parties to resolve complicated cases
• Advise and assist junior customer service representatives
• Provide advanced technical support with complex issues
• Collaborate with various departments and third-parties to resolve complicated cases
• Advise and assist junior customer service representatives
Transcom Eesti OÜ
Aug 2019 — Jan 2020
Customer Service Representative
• Deliver in-depth customer service for Smart Devices
Estonian Defense Forces
Jul 2018 — Jun 2019
Conscript
• Conscript service at Headquarters and Signal Battalion
Education
Tallinn University of Technology
2024 — 2025
Bachelor's degree, Informatics
• Integration and Optimization of Computer Vision Models for Fish Species, Size, and Behavior Classification in the Smart Fish Counter Application, supervised by Jeffrey Andrew Tuhtan
Tallinn University of Technology
2015 — 2018
Bachelor's degree, Informatics
• Unfinished
Sillamäe Gümnaasium
2012 — 2015
General secondary education
• Graduated with a gold medal
Certificates
Languages
English
Professional working proficiency
Estonian
Professional working proficiency
Russian
Native proficiency
Personal qualities
Strengths
Adaptable, Versatile, Flexible, Receptive to training, Detail-oriented
Weaknesses
Uncomfortable with public speaking
Skills
Team Management, Operations Management, Software Development, Python Programming Language, AIOHTTP, Continuous Integration and Continuous Delivery (CI/CD), Software Deployment, DevOps, Docker, Ansible, Jenkins, Shell Scripting, MySQL, Linux, Version Control Tools, Jira Service Desk